ISSN 1452-6662
Više od 180 osnovnih i prečišćenih tekstova propisa Republike Srbije prevedenih na engleski jezik.
Published in the Official Gazette of the RS, No. 88/21 of 11 September 2021

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    • Article 1

      This Law shall govern, with a view to protecting the position of consumers, the rights and obligations of consumers, the instruments and method of protection of consumer rights, informing and promoting consumer awareness of consumer rights and methods of protection of such rights, the rights and obligations of associations and unions whose scope of activity is realization of objectives in consumer protection, out-of-court settlement of consumer disputes, the rights and obligations of public authorities in the field of consumer protection and other issues of significance for the position and protection of consumers.

    • Article 2

      The fundamental rights of consumers shall be the rights to:

      1) satisfaction of basic needs - availability of the most essential goods and services, such as foods, clothes, footwear and housing facilities, health protection, education and hygiene;

      2) safety - protection from the goods and services which are dangerous to life, health, property or the environment, or the goods the possession or use of which is prohibited;

      3) information - availability of accurate information necessary for conscious choice of offered goods and services;

      4) choice - the possibility to choose among a number of goods and services at affordable prices and with adequate quality;

      5) participation - representation of consumer interests in the procedure of passing and implementation of consumer protection policy and the possibility to be represented through associations and unions of consumer protection associations in the procedure of adoption and implementation of consumer protection policy;

      6) legal protection - protection of the rights of the consumer, under procedure provided for by law, in the event of violation of his/her rights and compensation for pecuniary and non-pecuniary damage caused by the trader;

      7) education - acquisition of basic knowledge and skills necessary for making proper and reliable choices of products and services, as well as knowledge of fundamental rights and duties of the consumers and of the method of exercising of such rights;

      8) healthy and sustainable environment - living and working in an environment that is not harmful to health and well-being of the present and future generations, timely and complete information regarding the state of the environment.

    • Article 3

      Consumers may not waive the rights laid down by this Law.

      Any provision of a contract or another statement of will which is directly or indirectly denying or restricting the consumer rights resulting from this Law shall be null and void.

      Nullity of an individual contractual provision referred to in paragraph 2 of this Article shall not imply nullity of the entire contract, if the contract has legal effect without that provision.

      Any offer to conclude a contract made by the consumer to the trader shall not bind the consumer to keep the offer.

      This Law shall also apply to the contracts the objective or effect of which is circumventing the application of its provisions.

      When interpreting and applying this Law, the position of the consumer as an economically weaker party, and in particular the position of vulnerable consumers must be taken into account.

      The law regulating contractual relations shall apply to the relations of consumers and traders that are not regulated by the provisions of this Law.

      When defining and applying measures and activities of the public authorities, the objectives of consumer protection must also be taken into account.