II CONSUMER INFORMATION AND EDUCATION

III UNFAIR COMMERCIAL PRACTICES

Prohibition of Unfair Commercial Practices
The Notion of Unfair Commercial Practices
Misleading Commercial Practices
Omissions Misleading to Consumers
Forms of Commercial Practices Considered to Be Misleading Commercial Practices
Aggressive Commercial Practices
Forms of Commercial Practices Which Are Considered to Be Aggressive Commercial Practices
Special Protection of Minors
Code of Good Commercial Practice
Display of Goods, Accurate Measure and Displaying of Sales Incentives

IV CONSUMER PROTECTION IN EXERCISING THE RIGHTS FROM DISTANCE CONTRACTS AND OFF-PREMISES CONTRACTS

V CONSUMER PROTECTION IN EXERCISING THE RIGHTS FROM CONTRACTS CONTAINING UNFAIR CONTRACT PROVISIONS

Transparency Requirement
Interpretation of Contract Provisions
Unfair Contract Provision
Contract Provisions to be Considered Unfair Contract Provisions
Contract Provisions Presumed to be Unfair Contract Provisions unless Proven Otherwise

VI CONSUMER PROTECTION IN EXERCISING OF RIGHTS ARISING FROM SALES CONTRACTS

VII CONSUMER SAFETY

VIII LIABILITY FOR DEFECTIVE PRODUCTS

IX CONSUMER PROTECTION IN EXERCISING OF RIGHTS FROM SERVICE PROVISION CONTRACTS, EXCEPT FOR THE SERVICES OF GENERAL ECONOMIC INTEREST

X SERVICES OF GENERAL ECONOMIC INTEREST

Access to Services of General Economic Interest
Vulnerable Consumer
Protection Programs for Vulnerable Consumers in Individual Fields of Services of General Economic Interest
Protection from Suspension of Service Provision
Duty to Inform Prior to Conclusion of a Contract
Other Information Duties
Right to Termination
Right to Change Service Provider
Billing Itemisation
Toll-Free Telephone Line
Right to Court or Out-of-Court Protection

XI CONSUMER PROTECTION IN EXERCISING OF RIGHTS UNDER CONTRACTS ON PACKAGE TOURS AND TIMESHARING OF IMMOVABLE PROPERTIES

XII STRATEGY AND INSTITUTIONAL FRAMEWORK FOR CONSUMER PROTECTION

Consumer Protection Strategy
Consumer Protection Organs
Cooperation in the Field of Consumer Protection
Activities of the Ministry
National Council for Consumer Protection
Composition of the National Council
Activities of the Authorities of Autonomous Province and Local Self-Government Units
Associations and Unions
Activities of Associations and Unions
Records of Associations and Unions
Procedure for Registration in the Records
Conditions for Entry in the Records
Rights of Associations and Unions Entered in the Records
Financing of Associations and Unions
Deletion from the Records
Consumer Council

ХIII CONSUMER COMPLAINTS AND OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES

1. National Register of Consumer Complaints and the Notion of Consumer Complaints
2. Out-Of-Court Resolution of Consumer Disputes
3. Principles of Out-Of-Court Resolution of Consumer Disputes
4. Procedure of Out-Of-Court Resolution of Consumer Dispute

XIV PROTECTION OF COLLECTIVE INTEREST OF CONSUMERS

Collective Interest of Consumers
Ex Officio Initiating of Procedure
Initiating of Procedure on Demand of a Party
Persons Authorised to Submit Requests for Protection of Collective Interest of Consumers
Parties to Procedure and Instituting Procedure
Decisions in Procedure for Protection of Collective Interest of Consumers
Protective Measure for Collective Interest of Consumers
Temporary Measure
Suspension of Procedure
Procedure for Compensation for Damage
Application of Rules of General Administrative Procedure

XV SUPERVISION

XVI PENAL PROVISIONS

XVII TRANSITIONAL AND FINAL PROVISIONS

Legal Acts in English